Shipping policy

Shipping Policy

Thank you for shopping with Step Kingdom! Below is our shipping and returns policy to help you understand how we process and deliver your orders.

📦 Shipping Information

  • Delivery Area: We ship to most states within the United States. However, we do not currently ship to the following locations:

    • Alaska

    • Hawaii

    • Guam

    • Puerto Rico

    • U.S. Virgin Islands

    • American Samoa

    • Federated States of Micronesia

    • Marshall Islands

    • Northern Mariana Islands

    • Palau

    • Armed Forces Americas (AA)

    • Armed Forces Europe (AE)

    • Armed Forces Pacific (AP)

  • Shipping Rate: A flat shipping fee of $7.50 per order applies, regardless of order size or quantity.

  • Processing Time: Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking details once your order has shipped.

  • Delivery Time: Standard delivery times are between 3–7 business days, depending on your location.

🔄 Return Policy

  • We accept returns within 30 days of delivery.

  • Items must be in original condition and unused to qualify for a return.

  • Customers are responsible for all return shipping costs.

  • To initiate a return, please contact our support team with your order number and reason for return.